Refund policy


At Sparcoco, we want you to love your order. If something isn’t right, we’ll do our best to fix it quickly.

❌ Returns

  • Due to the nature of food & drink products, we are unable to accept returns for change of mind, unwanted items, or opened products.

  • We can only accept returns if your order is damaged, defective, or incorrect when you receive it.

🛠 Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us at support@drinksparcoco.com within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will either:

  • Send you a replacement, or

  • Issue a refund to your original payment method.

💸 Refunds

  • Refunds are processed back to your original payment method within 5–10 working days, once approved.

  • If you paid shipping on your order, this may not be refunded unless the entire order was incorrect or damaged.

📩 How to Contact Us

If you have any questions about returns or refunds, please email us at: support@drinksparcoco.com.